UnitedHealthcare Information Update
March 30, 2020
Latest on COVID-19, including waived testing costs
UnitedHealthcare has a team of experts closely monitoring COVID-19. As with any public health issue, they are working with—and following all guidance and protocols issued by—the U.S. Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments to support your needs. UnitedHealthcare is in constant communication with us for COVID-19 updates and how they impact employees like you.
What this means for you
If you are experiencing symptoms or think you might have been exposed to COVID-19, please call your health care provider right away and ask what telehealth options they may have to meet virtually.
Free Access to Testing and Associated Visits
If you meet the CDC guidelines for testing, and it’s requested by your doctor, all costs for COVID-19 testing are waived. In addition, costs are waived for visits associated with COVID-19 testing, whether the care is received in a physician’s office, telehealth visit, an urgent care center or an emergency department, in or out of network. If you have coverage questions on testing, testing locations, treatments or anything else, please call the number on your health plan ID card.
Talk to a telehealth doctor for free with Virtual Visits:
Sign in to myuhc.com® or the UnitedHealthcare® app to chat with a doctor by phone or video 24/7*. Virtual Visits costs are waived until at least 6/18/20. Virtual Visits can be used for advice and guidance about COVID-19, but cannot be used to test for or treat it.
To get connected to professionally trained mental health experts free of charge call the number on your health plan ID card.
The general public may call 866-342-6892 to reach professionally trained mental health experts, free of charge.