• Technology Services

    Our goal is to ensure every Parkway family has access to a device at home to support learning.

    If your family is in need of a device or internet access please complete the following form.

    In order to support you, our Technology Help Desk will be available 7 am - 7 pm. You can reach the Technology Help Desk via email at helpdesk@parkwayschools.net or by phone at 314-415-8181, option 1. 

    We are working hard to meet the eLearning needs of all students and staff members. Many organizations are experiencing limited access to wifi hotspots during the pandemic, and Parkway is as well. Please consider alternative wireless solutions from corporate partners.

    Keeping Chromebooks this Summer
    We realize that learning opportunities for our students will most likely carry on into the summer. To support these opportunities, we will allow students in grades K-11 to keep their Parkway Chromebooks through at least July 2 this summer. We will communicate additional information on the collection process or changes in dates as we progress through the summer. We will also continue to offer technical support and hardware repair services as we head into the summer months. Please contact our Help Desk if you have any technology-related questions or concerns. 

    Check out our guide here on the care and maintenance of your Chromebook

    Service provider status

    A large number of technology service providers are experiencing periodic outages due to the massive increase in the volume of users across the nation. In the past week, both Schoology and Google have had short outages that have impacted our students and teachers. Locally, there have also been reports of internet outages from providers like Charter Spectrum and AT&T.  We have also heard that other school districts using other tools are having similar experiences. 

    As we continue to navigate this new online landscape, we will do our best to inform you of outages that may impact eLearning for extended periods of time. Feel free to contact our Help Desk if you have questions, helpdesk@parkwayschools.net or 314-415-8181. You can also monitor the status of our primary services on the following sites. 

    Google Status
    Clever Status
    Schoology Status