Frequently Asked Questions

• How do I reset my voicemail password?
  • For voicemail password resets, please contact the Technology Help Desk at 314-415-8181, option 1.
    
    
• Who do I contact if my phone is not working?
  • For any issues related to your new VoIP phone, please contact your building Technology Specialist for assistance.
    
    
• For more information and other frequently asked questions, please review our full FAQ. 
  
  

Help with the Mitel Voice over IP Phones (VoIP)

• Mitel Voicemail
• Mitel Voicemail Quick Reference
• Connecting Your Headset
• Assigning Your Extension to Your Mitel Phone
  
  
  

Phone Specific Guides and Training Materials

Mitel 420g Phones

• Mitel 420g Phone Training Video
• Mitel 420g Phone Basics (Single Line Phone)
• Mitel 420g Quick Reference Guide

Mitel 480g and 485g Phone

• Mitel 480g and 485g Phone Training Video
• Mitel 480g/485g Phone Basics (Multi-Line Phone)
• Mitel 480g Quick Reference Guide
• Mitel 485g Quick Reference Guide

For additional assistance, please send us a ticket from parkway.incidentiq.com.