My laptop screen is not projecting onto my SMARTBoard: 

Change projection mode by pressing Windows key + P. Click on "Duplicate" mode.

My SMARTBoard is no longer touch-sensitive: 

Move any object (decorations, chair, etc.) that might be touching the board's writing surface. Reconnect SMARTBoard through SMART Settings/Connection Wizard.

My pen does not write where I want it to: 

Re-orient board by pressing Keyboard and Right mouse keys on pen tray simultaneously and press firmly on each target.

One (or more) of my pens is not working: 

Contact your Technology Specialist to test the pen tray.

My pens are not writing on top of document camera image: 

Enable SMART Ink through SMART Settings.

The colors on my SMARTBoard look funny: 

Tighten VGA cord at SMARTBoard connection box and at laptop/document camera; replace cord if necessary.

My display does not fill the board: 

Have TS check screen resolution, aspect, and graphics driver settings. Realign display to board with Quick Corner from remote control.

My projector is running loudly: 

Clean filter with canned air.

There is a red light on my projector: 

Unplug projector and contact TS for replacement bulb.

There are blurry and/or pinkish areas on my display: 

Projector is failing. Contact TS to order new projector.

📞 Help Desk Phone: (314) 415-8181

• Option 1: Computer, email, Internet & connectivity, or application support.
• Option 2: Infinite Campus support.
• Option 3: Telephone, voicemail, and walkie talkies.

📧 helpdesk@parkwayschools.net